Return Policy

1. Overview

At Sage & Swaddle, we stand behind the quality, safety, and craftsmanship of every item you purchase—especially since they’re designed for your baby’s delicate skin and your peace of mind.

2. Timeframes for Disputes & Refunds

  • Customers must notify us within 20 days of delivery to file a return, exchange, or refund request.

  • For damage or missing items: submit your request within 3 business days of delivery for full resolution.

3. Accepted Reasons for Refund or Exchange

We are happy to assist with issues like:

  • Orders received with damaged or defective sleepwear.

  • Missing or incorrect item in your package.

  • Order never arrived despite tracking showing delivery.

  • Supplier inventory issues (in rare circumstances like stockouts).

Requests not accepted include:

  • Items not to your preference (e.g. color, pattern, style you ordered).

  • Wrong size ordered by customer.

  • Sensory or odor-based complaints unrelated to product defects.

  • Incorrect shipping address provided by customer.

4. Return Process & Evidence Requirements

When contacting us for a return/refund, please provide:

  • Clear photos/videos of damaged or incorrect sleepwear.

  • Screenshot of customer message or complaint (including email and order number).

  • Tracking info if you return via mail (see below).

These help us expedite processing with suppliers.

5. Return Shipping Guidelines

  • If a return is absolutely necessary—especially for high-value bundles or restocking—you may be required to cover return shipping.

  • We will assist with generating appropriate return labels or authorization links when required.

6. Refunds & Replacements

  • Damaged or incorrect orders: We offer a full refund or free replacement.

  • Partially damaged (e.g. minor flaws): We may offer a partial refund or resend missing components, depending on severity.

  • Stock shortages or processing errors: You’ll receive a full refund.

Refunds can be issued directly back to your original payment method, or store credit—your choice.

7. Exceptions & Limitations

  • Customized or preordered items placed after payment cannot be canceled per supplier rule.

  • Due to customs variation and shipping method restrictions, disputes related to delivery in certain regions or via untrackable methods may not be accepted.

8. How to File a Return, Exchange, or Refund Request**

  1. Contact our Customer Care Team within the relevant timeframe.

  2. Provide order details, reason, and supporting media (photos, screenshots).

  3. We’ll advise if an exchange, partial credit, replacement, or refund is appropriate.

  4. If applicable, we'll provide a return link or instructions—ship within 10 days of receiving the return form.

  5. We’ll process refunds within 3 business days after verifying the issue.

9. Our Promise to You

  • If the issue is caused by our error, you will never pay for our mistake.

  • We aim to make returns as easy and caring as possible—especially since a seamless experience builds trust and loyalty.